Terms & Conditions

Effective Date: 09/12/25
Website: https://threadsandflows.com
Business Name: Threads & Flows
Contact Email: info@threadsandflows.com
Jurisdiction: United Kingdom

1. Acceptance of Terms
By accessing or using this website (“Site”), you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use this Site.
2. About Threads & Flows
Threads & Flows provides freelance Klaviyo lifecycle and email automation services to ecommerce businesses. All content on this Site is for general information only and does not constitute professional advice or a contractual offer.
3. Use of Website
You agree not to:
– Use the Site for any unlawful or harmful purposes.
– Attempt to interfere with or disrupt the Site’s functionality.
– Copy, scrape or reuse website content without written permission.
– Upload or transmit viruses, malware or harmful code.
We reserve the right to restrict or remove access to the Site if misuse is detected.
4. Intellectual Property Rights
All content on this Site – including text, design, branding, logos, graphics and images – is the property of Threads & Flows unless otherwise stated.
You may not:
– Reproduce or distribute any content without prior written consent.
– Use Threads & Flows branding or materials for your own commercial purposes.
– Copy or repurpose any content for competing services.
Intellectual property rights and usage licenses related to custom services and deliverables created for a client (such as email templates, flows, or strategy documents) will be exclusively defined in the signed project contract or Statement of Work.
Unauthorised use of any material may result in legal action.
5. Service Information & No Contract Formation
Information on the Site about services, pricing, availability, or past work is provided for general information only.
Nothing on this Site:
– Forms a legally binding contract.
– Constitutes a proposal or offer.
– Guarantees availability of services.
A project or agreement with Threads & Flows only commences once a written contract, proposal or Statement of Work has been signed by both parties. Any professional services provided are governed solely by that separate written agreement, and its terms will supersede these general Website Terms & Conditions to the extent of any conflict regarding the scope of work, fees, and deliverables.
6. Third-Party Tools & External Links
Our Site may link to third-party services and platforms, including:
– Klaviyo
– Google Analytics 4
– Google Ads
– Other marketing, analytics and automation tools
These third parties have their own terms, conditions and privacy policies. We are not responsible for their content, services or practices.
Visiting external links from our Site is done at your own risk.
7. Limitation of Liability
To the fullest extent permitted under UK law, Threads & Flows is not liable for:
– Losses or damages resulting from the use (or inability to use) the Site.
– Inaccuracies or errors in the content provided on the Site.
– Website interruptions, downtime or technical issues.
– Viruses, malware or harmful components encountered through the Site.
– Loss of profits, business, data or reputation.
Your use of the Site and its information is entirely at your own risk.
8. No Warranties
This Site is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee:
– That the Site will be error-free or uninterrupted.
– The accuracy or reliability of content.
– That the Site or its servers are free of harmful components.
9. Indemnification
You agree to indemnify, defend, and hold harmless Threads & Flows, its owner, agents, and employees from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your access to or use of the Site; (b) your violation of these Terms; or (c) your violation of any third-party right, including without limitation any intellectual property or privacy right.
10. Privacy & Cookies
Your use of the Site is also governed by our Privacy & Cookie Policy, which outlines how personal data is collected and processed in accordance with:
– UK GDPR
– Data Protection Act 2018
– PECR (Privacy and Electronic Communications Regulations)
11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page, with an updated effective date. Continued use of the Site after changes constitutes acceptance of the updated Terms.
13. Contact Information
If you have any questions regarding these Terms, please contact:
Email: info@threadsandflows.com
Business Name: Threads & Flows